Find answers to common questions about FOLAIDA LCD video walls, digital signage, HDMI matrix switchers and video wall processors. Explore our LCD video wall solutions, matrix switcher systems and video wall processors. For model-specific specifications or a project recommendation, contact FOLAIDA with your source devices, display layout and signal requirements.
Q: Are you a manufacturer or trading company?
A: We are a manufacturer specialized in LCD video wall, digital signage and matrix switcher items.
Q: How long is the warranty?
A: About our video wall and digital signage items, the guarantee is 2 years of the screens and 5 years of other parts. As our matrix switcher, we have a guarantee of 6 years.
Q: If it’s possible to have my logo on the product.
A: FOLAIDA (our brand), neutral appearance, customized logo, all are available with silk print.
Q: What brand of raw screen of the video wall and digital signage?
A: Samsung and LG screen.
Q: What’s the type of your matrix switcher?
A: Usually 3 types. HDMI, HDBaseT and IP matrix switcher. And our HDMI matrix switchers including normal HDMI matrix switcher, Seamless HDMI matrix switcher and video wall controller/processor.
Q: What’s the packing of your products?
A: About our video wall and digital signage items, our own carton, wooden case and Airbox, both are available.
Q: What information should I provide for a video wall or HDMI matrix quotation?
Please share the number and type of sources and displays, screen sizes and layout, required input and output resolutions and refresh rates, control requirements, installation environment and delivery destination. Include any OEM logo or custom interface requirements. Send your project requirements to FOLAIDA so the team can check a suitable configuration.
Q: Does a 4K input mean every video wall output is 4K?
Input resolution, resolution at each output, total video wall canvas and the native resolution of each display are different specifications. Confirm them separately for the selected processor and display models. Use the video wall processor range and the LCD video wall specifications when preparing a system.
Q: Where can I find product manuals and control protocols?
Visit the FOLAIDA Download Center for available manuals, software and control protocols, and the Knowledge Center for supporting guides. Match each document to your product model and hardware or firmware version. If the correct document is unclear, contact the team before changing a live system.
